Dispute Resolution

While most transactions go on without any problems, we are all human and sometimes problems do arise. Your first course of action should be contacting the seller.

• If you do not receive a response from the seller, you have other options available. Underneath the "My Account" link, click on Dispute Console.

• This will bring up a console that allows you to submit a complaint regarding your purchase. Depending on the issue you are having, click on a link to start the process of dispute resolution.

Some helpful information on dispute resolution:

• Item Not Received or Significantly Not as Described – Use this process if you paid for an item but didn't receive it, or you paid for and received an item, but it was significantly different from the item description.
• Unpaid Item – Use this process as a seller if a buyer bought an item but has not paid for it.
• Mutual Feedback Withdrawal - Use this process to work with your transaction partner to get feedback removed that you think you don't deserved.

Third-party processes

• Independent Feedback Review – If you received feedback for a motor vehicle transaction that you think is unwarranted, you can request that it to be examined by a neutral reviewer. If the reviewer finds that the feedback violated certain guidelines it will be de-scored.
• Impartial Mediation – SquareTrade - where you can work out problems, as well as a panel of professional mediators who can help you resolve your dispute.